Enhancing the foundational framework of the Claims360 FNOL solution to better align with Web Content Accessibility Guidelines (WCAG) requirements and best practices. These modifications are designed to improve overall accessibility and usability for all users, including individuals who rely on assistive technologies. Enhancements include, but are not limited to, improved screen visualization and color contrast ratios, optimized support for screen readers, accessibility-focused labeling and navigation elements, keyboard navigation improvements, and updates to content presentation to promote a more inclusive user experience. These updates support greater compliance with accessibility standards while improving overall interface clarity and usability across the platform.
This is a multi-phase release initiative designed to significantly enhance the user interface through the introduction of customizable screen layouts, delivering a more intuitive, streamlined, and client-tailored experience across the Claims360 platform.
Phase 1 established the foundational framework that enables the Development team to dynamically configure screen layouts, including the ability to move fields between screen sections and reorder fields within designated groups.
Phase 2 expands upon this functionality by introducing configurable layouts that can be automatically assigned based on specific Claim attributes and business criteria, such as Client, Line of Business, and Claim Type.
Phase 3 introduces the ability to assign configured layouts to specific users, enabling a personalized experience aligned with individual workflows, operational responsibilities, and business practices.
The final phase empowers Administrators with self-service capabilities, including the ability to design dynamic forms, apply them based on claim attributes and business criteria, and assign layouts directly to users.
Newly introduced feature that allows permissioned users to code a Claim or Incident record as private and assign access to specific users.
Roadmap feature that calculates primary layer policy erosion, including defense costs that fall outside traditional coverage limits.